Support

We're here to help.

Contact Us

The fastest way to reach us is by email:

Email: support@ryvalapp.com

We aim to respond within 48 hours.

Report a Bug

If you encounter a bug or crash, please email us with:

A description of what happened
What you were doing when it occurred
Your device model and OS version
Screenshots, if possible

Troubleshooting

Heart Rate Monitor Not Connecting

Ryval works with any standard Bluetooth heart rate monitor (e.g. Polar, Wahoo, Garmin, Coospo).

Make sure Bluetooth is enabled on your device.
Ensure the heart rate monitor is powered on and not connected to another app.
Open Ryval > Settings > Heart Rate Monitor > Scan for Devices.
Select your device from the list and tap Connect.
If the monitor still won't connect, try restarting Bluetooth or your phone.

Apple Health or Health Connect Not Working

On iOS, open Ryval > Settings > Apple Health > Connect, then grant the requested Apple Health permissions.
On Android, make sure Health Connect is installed from Google Play, then open Ryval > Settings > Health Connect > Connect.
If the permission dialog does not appear, review permissions in iOS Settings > Health > Data Access & Devices > Ryval, or Android Settings > Apps > Health Connect > Permissions.

Workout Data Not Saving

Make sure you tap "Finish Workout" at the end of your session. Closing the app mid-workout may result in lost data.
If the app was running in the background, your workout timer and data should be preserved when you return.

Backup and Restore

Create a backup: Settings > Data > Download My Data.
Restore from backup: Settings > Data > Restore From Backup, then select your backup JSON file.
Automatic backups: Settings > Data > Auto-Backup. Choose a frequency and backup folder.

App Information

App name: Ryval
Bundle ID / package name: com.hackneymanlee2.ryval
Developer: Built by Lee
Platform: iOS and Android

Feedback

We welcome feature requests and general feedback. Email us at support@ryvalapp.com.

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